Shipping + Returns
 

When I ship your pieces, I ship using the US Postal Service and I insure them for the full value. Typically, in stock items are shipped within 3 days of ordering, via First Class or Priority Mail in the US, and First Class internationally. For custom orders or made-to-order items, please allow up to 3 weeks from date of ordering until shipment (although it’s usually much faster).

I want you to love your Susan Fauman jewelry as much as I do. Returns will be accepted within 10 days of receipt of the item for shop credit or exchange ONLY. Please note that all sale items and custom orders are final. If a “ready-to-ship” purchase has not yet shipped, and the order is cancelled within 24 hrs, I will refund the full purchase price. If an order is canceled on a “made-to-order” item, and any work has begun, I will retain a portion of the refund to compensate for my time spent on the item.

Items must be returned in their original and unused condition and in their original packaging. Please make sure all items are well packed and insured for their full amount. A restocking fee may apply to all items not received in their original condition. Shipping costs are non-refundable and all return shipping fees are the responsibility of the customer.